Cancellation Policy

We understand that plans can change. This Cancellation Policy explains when you can cancel an order, how cancellation requests are handled, and how refunds are processed.

1. Cancelling Before Shipment

You may cancel your order free of charge at any time before the order has been shipped. To request a cancellation, go to My Orders, select the relevant order, and choose “Cancel Order.”

You can also contact us through WhatsApp with your order number and cancellation request. We recommend submitting your cancellation request as soon as possible, as orders may enter processing shortly after they are placed.

2. Cancelling After Shipment

Once an order has been shipped, it can no longer be cancelled through our order cancellation process.

If you no longer wish to receive a shipped order, you may refuse the delivery, where this option is available, or accept the order and request a return in accordance with our Returns & Exchanges policy.

Any return, refund, or applicable shipping charges after shipment will be handled according to the terms of our Returns & Exchanges policy.

3. Refunds for Cancelled Orders

Prepaid orders that are successfully cancelled before shipment will be refunded in full to the original payment method.

Refunds are generally processed within 5–7 business days after the cancellation has been confirmed. The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

If your refund has not been credited after the applicable processing period, please contact us with your order number so that we can assist you.

4. Cash on Delivery Orders

For Cash on Delivery (COD) orders cancelled before shipment, no payment will be required and no refund will be applicable because payment has not yet been collected.

If a COD order has already been shipped, it cannot be cancelled through our normal cancellation process. You may refuse delivery, where available, or follow our Returns & Exchanges policy after receiving the order.

5. Order Modifications

If you need to change your delivery address, product size, quantity, or other order details, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate modification requests before the order is shipped. However, changes cannot be guaranteed once an order has entered processing, been packed, or been handed over to the shipping carrier.

6. Orders Already Being Processed

Submitting a cancellation request does not guarantee that the order can be cancelled. If your order has already entered the fulfilment, packing, or shipping process, we may be unable to stop or modify it.

If we are unable to cancel your order because it has already been shipped, you may use the return options available under our Returns & Exchanges policy.

7. How to Request a Cancellation

To help us process your request quickly, please provide your order number when contacting us. Cancellation requests can be submitted through the My Orders section of your account or through our WhatsApp support channel.

Cancellation requests are subject to the order status at the time we receive and process the request.

8. Policy Updates

We may update this Cancellation Policy from time to time to reflect changes to our business practices, services, or applicable requirements. Any changes will be posted on this page along with the revised “Last updated” date.