Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered. Please read this policy carefully before placing an order. By placing an order with us, you agree to the shipping terms outlined below.

Shipping Coverage

We currently ship orders across India to all serviceable pincodes. The availability of delivery to a particular location may depend on the serviceability of our courier and logistics partners.

You may check whether your location is serviceable during checkout by entering your delivery pincode. Certain pincodes may occasionally become unavailable due to operational, logistical, or courier-related restrictions.

Order Processing

Orders are processed before being handed over to our shipping and logistics partners. Processing may include order verification, product preparation, quality checks, packing, and dispatch arrangements.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances. Orders placed on weekends or public holidays may be processed on the next applicable business day.

Delivery Timelines

Estimated delivery timelines depend on your location and the service levels available through our courier partners:

• Metro cities: 3–5 business days
• Other cities and towns: 5–8 business days
• Remote or difficult-to-service locations: 8–12 business days

These timelines are estimates and may vary depending on the destination, courier operations, local conditions, and other factors beyond our reasonable control.

Delivery may take longer during periods of high order volume, festive sales, public holidays, severe weather, transportation disruptions, natural events, or other unforeseen circumstances.

While we make every reasonable effort to deliver orders within the estimated timeframe, delivery dates are not guaranteed unless specifically stated otherwise.

Shipping Charges

We offer free shipping on orders above ₹999. Orders below ₹999 may be subject to a flat shipping fee of [₹XX].

Any applicable shipping charges will be clearly displayed at checkout before you complete your payment.

We may update our shipping charges, free-shipping threshold, or promotional shipping offers from time to time. Any applicable charges for your order will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation and tracking details through the contact information provided when placing your order, such as SMS or email, where applicable.

You can also track your order through My Orders using your order details.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.

Delivery Address

You are responsible for providing a complete and accurate delivery address, pincode, mobile number, and any other information required to complete the delivery.

We may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate delivery information provided by you.

If you need to update your delivery address after placing an order, please contact us as soon as possible. We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed once the order has entered processing or has been shipped.

Delivery Attempts

Our courier partners may make one or more attempts to deliver your order to the address provided. The recipient or an authorised person may need to be available to receive the shipment.

If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, access to the location is restricted, or for another delivery-related reason, the courier may attempt delivery again or return the shipment to us.

Shipping Delays

Although we work with shipping and logistics partners to deliver orders promptly, delays may occasionally occur.

Delays may result from courier network disruptions, weather conditions, public holidays, transportation issues, government restrictions, security checks, high-demand periods, or other circumstances beyond our reasonable control.

If your order experiences an unusual or extended delay, please contact us with your order number and we will do our best to assist you.

Lost, Damaged, or Missing Shipments

If your tracking information shows that your order has been delivered but you have not received it, or if your shipment appears to be lost or significantly delayed, please contact us as soon as possible with your order number.

If your order arrives damaged, incorrect, or incomplete, please notify us promptly and provide relevant details or supporting information if requested.

Please retain the original packaging and the items received until the issue has been reviewed, as this may be required for verification or resolution.

Returned or Undelivered Shipments

If an order is returned to us because it could not be delivered, the handling of the order will depend on the circumstances of the return and our applicable policies.

Where applicable, refunds for returned shipments will be processed in accordance with our Returns & Exchanges policy and Cancellation Policy.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, logistics arrangements, business operations, or applicable requirements.

Any updates will be posted on this page along with a revised “Last updated” date.

Contact Us

If you have any questions about shipping, delivery timelines, tracking, or the status of your order, please contact us and provide your order number so that we can assist you more efficiently.