Returns & Exchanges

Draft template. Confirm these windows and conditions match what you can actually operationally support before publishing, and have it reviewed by a lawyer.

Return Window

We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags intact.

Non-Returnable Items

• Earrings and other pierced-jewellery items, for hygiene reasons
• Customised or made-to-order pieces
• Items marked “Final Sale” at checkout

How to Initiate a Return

Go to My Orders in your account, select the order, and choose “Return Item.” Alternatively, message us on WhatsApp with your order number.

Refunds

Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI.

Exchanges

Need a different size or design instead of a refund? Select “Exchange” instead of “Return” when initiating your request, subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a free replacement or full refund.